Return and Refund Policy

At Vireliano, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept return requests within 30 days after delivery.

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in its original condition.

• The item must include original packaging and accessories (if applicable).

• The return request must be submitted within 30 days of delivery.

To start a return, please contact our customer support team first. Do not send items back without receiving return instructions from us.

Email: WycuffPetunia41@outlook.com

Once your return request is approved, we will provide the necessary return instructions.

Refunds

After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please allow your payment provider additional processing time for the refund to appear in your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.

Please provide:

• Your order number

• Photos or videos showing the issue

• A brief description of the problem

We will review your request and provide an appropriate solution.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error.

Original shipping fees are non-refundable.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been used, damaged, or altered after delivery

• Items without original packaging when required

• Clearance or final sale items

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot be cancelled.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: WycuffPetunia41@outlook.com

We appreciate your understanding and thank you for shopping with Vireliano.